Support

Welcome to CableMod Support. Be sure to check out the F.A.Q. below – the answer you seek may already be there!

Looking for your order status?

You can use the following form to retrieve information about your current order status. To track your order please enter your Order ID and your used E-Mail address in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

Browse F.A.Q. Topics

General

  • What is CableMod?
    We make cables - really really nice cables. We've scoured the earth to find the right materials and components to make the very best we can, and offer them to customers at reasonable prices.
  • Where can I buy CableMod products?
    Hit up our Where to Buy page to find out where CableMod products are being sold.
  • I can’t find CableMod products in my country. What can I do?
    We are constantly adding new countries to our Where to Buy list. If your country isn't listed, please contact us and we will see if we can work something out for you. You can also check out the CableMod Global Store, where we ship to just about anywhere!
  • I’ve got a problem with (insert CableMod product here). Help!
    We want you to be thrilled with your CableMod product, but if for some reason you are not, check out our support section for assistance.
  • I’ve got a great idea/suggestion for a CableMod product. Who do I contact?
    All of our products are inspired by the community, so if you've got a great idea for a product, we'd love to hear from you! Drop us a note using the contact form.
  • I am locked out of my account and was notified my IP has been banned. What can I do?
    This is a security feature triggered by too many failed login attempts. You should be able to try again after 15 minutes.

Orders

  • Can I pay my order using crypto?
    Yes! We currently accept payments in Bitcoin (BTC) and Ethereum (ETH). Best of all, paying your order using crypto gives you an instant 10% off at checkout! Please make sure you are sending your payment via their native blockchains (i.e. BTC for Bitcoin and ETH for Ethereum). Sending via other networks (i.e. Lightning, Binance Smart Chain, etc.) may result in the loss of your crypto. Should you have any questions regarding crypto payments, please reach out to our support team.
  • How do I cancel my order?
    If you'd like to cancel your order, you have 24 hours of the order being placed to do so. You can do this by going to the order confirmation email you received and clicking the link provided for order cancellation. You can still attempt to cancel after the 24 hour window, however, we are unable to guarantee that it can be cancelled after this period. This is especially true for custom orders as they may already be produced. Please note that express orders are unable to be cancelled as these go immediately into processing. If you were logged in during your order, you can also go to the "My Account" page on the store, navigate to the "Orders" list, and clicking "Cancel Order" to request cancellation.   **Please note that US Store orders cannot be changed or cancelled as they are fulfilled by Amazon.**
  • What is the status of my order?
    You can check the status of your order using our Order Tracker, located at the top of our support page.
    You will need your order number from your email confirmation and your email address used for the order. Once your order is complete, you will automatically receive a tracking email.
  • When will my order ship?
    Orders for stock items usually ship within 1-2 weeks. Configurator orders can take 2-3 weeks before shipping.

PSU Cables

  • How can I tell the difference between PCI-e and EPS cables?
    The way to tell the difference between PCIE cables and EPS cables is that PCIe cables will have a bridged terminal while EPS will not.

        
  • Why do some of my cables have wires crossing?
    Due to the pinouts on the PSU, sometimes we have to route wires to specific pins so the proper voltage is sent to the proper pin. This is normal and we try to keep it as clean and close to the PSU end as possible.
  • I’ve seen some slight color differences with some sleeve colors across the site – what gives?
    While we strive to be as accurate as we can with the colors represented, a slight change lighting can shift the color temperature of the photos, which leads to newer photos looking different than older ones, and vice versa.
    To help you with this, please click here:
    Sleeving Gallery
  • Why is there a cable missing on my 24 pin ATX cable? Is this normal?
    The missing wire is actually normal as per the "phantom terminal" which is an unused connection on the ATX motherboard. This connection is usually on the underside of the cable so it wouldn't be visible. This motherboard connection was removed many years ago so there is no pin in the slot.
  • Do you include capacitors on your cables?
    We no longer put capacitors in our cables due to customer feedback. The capacitors don't make any difference in performance, but made a big difference in aesthetics, which is why we no longer include them.
  • What is the difference between ModFlex, ModMesh, and SFF cables?
    ModFlex is our softer, more flexible sleeving option. ModMesh is our stiffer, more vibrant sleeving option, which is also UV reactive, as well as a more durable sleeving type. Our SFF cables are a flexible but sturdy unsleeved cable meant for small form factor builds that require shorter cables that take us less space. Here are the differences in wire measurements: ModFlex: 3.0mm ModMesh: 3.0mm PRO (ModFlex and ModMesh): 3.4mm SFF(Unsleeved): 2.1mm/1.8mm
  • So what makes CableMod cables different?
    Our cables are made from the finest grade materials, and carefully constructed to be the highest quality cables around. Everything from the choice of materials to the spacing between connectors has been considered. For more details, check out this handy comparison.
  • Are CableMod cables compatible with X power supply?
    We've put together a compatibility list that shows all the power supplies that work with our cables. Check it out here!

Keyboard Cables

  • What sizes are our QDCs?
    Aviator  - GX16 Slimline - 2b LEMO - 2b
  • Will the CableMod keyboard cable work with my keyboard?
    For our keyboard cable to work with your keyboard it must have a detachable cable and an opening around the USB connector of the following dimensions: Length: 36mm Width: 10.95mm Height: 6mm
  • Keyboard cable wire gauge and USB spec
    Our keyboard cables use 24 AWG for the power wires and 28 AWG for data transfer over USB 2.0.
  • How long can a keyboard cable be?
    The maximum length we recommend and offer is 15 feet to prevent keyboard functionality issues for common keyboards. If the cable is too long then the keyboard may not be detected or the LEDs won’t properly illuminate. Some keyboards need more power which requires a shorter cable length to make the keyboard function properly. The following keyboards are known to require more power which will require a shorter cable (7 feet): HHKBs, Input Club’s K-Type, Massdrop’s CTRL/ALT/SHIFT, Ducky One 2 Mini
  • Keyboard cable QDC compatibility
    Cables with detachable connectors like the Aviator and Slimline may not be compatible with detachable cables from other vendors.  Attempting to use a competitor’s QDC with ours may result in hardware damage.

Controller Cables

  • What is the data transfer rate of the custom controller cables?
    Our controller cables are USB 2.0, and designed for use with Playstation 5, XBOX Series X/S, and Nintendo Switch. They aren't suitable for devices such as VR headsets, which require USB 3.0.

Charging Cables

  • Does our charging cable support quick charge?
    If your cable is no longer than 2m it'll be able to support QuickCharge. Unfortunately if you go longer than 2m the cable will not be within spec to support Quick charge. Here are the amperages based on the length of the cable, for Quick Charge it needs to be able to handle 3A: 1m - 4A 2m - 3A 3m - 2A

WideBeam LED Strips

  • What is the wavelength on our UV LEDs?
    UV Wavelength: 395-400nm
  • How do I install my WideBeam RGB LED kit (RF version)?
    To connect your WideBeam RGB LED kit (RF version), follow these easy steps: 1.Connect your PSU's SATA power cable to the SATA power cable that came with your kit. rf_1 rf_1a 2. Connect the DC end of the SATA power cable to the RF receiver. rf_2 rf_2a 3. Connect the RF receiver to the included Y cable. Be sure to align the positive (+) pin of the RF receiver with the arrow on the Y cable. rf_3 rf_3a 4. Connect a 4 pin connector to the other end of the Y cable. rf_4 rf_4a 5. Connect the Y cable to the LED strip. Be sure to align the arrow on the Y cable with the positive (+) pin on the LED strip. rf_5 rf_5a 6. Remove the battery guard from your remote control and press the ON button. rf_6 7. Done!
  • How do I install my WideBeam RGB LED Kit (IR Version)?
    To connect the WideBeam RGB LED kit (IR version), follow these easy steps: 1. Connect a 4 pin connector to one of the LED cables on the IR receiver. Be sure the connector is fit snugly. IMG_1849 IMG_1850   2. Connect the IR LED cable to the RGB LED strip. Be sure to line up the arrow on the connector to the 12V pin on the LED strip. The 12V pin is clearly labeled with a (+). IMG_1853 IMG_1854 3. Connect the SATA power connector to the IR receiver. IMG_1856 IMG_1857 4. Connect the SATA power cable to a free SATA connector from your PSU. IMG_1855 IMG_1866 5. Remove the plastic battery guard from the remote control. IMG_1858 6. Point the remote control towards the IR sensor and press the ON button. IMG_1860 7. Done!
  • I have an ASUS® motherboard with an AURA RGB header. Do I still need to purchase a full CableMod RGB Kit?
    If you have an ASUS motherboard with a compatible RGB header, then you don't need to buy a full RGB kit and instead simply purchase the single RGB strip. The single RGB strips also come with an ASUS Compatibility Adapter, so you are good to go!
  • How do I connect the WideBeam RGB LED Strip to my ASUS® motherboard’s AURA RGB header?
    Connecting the WideBeam RGB LED strip to your ASUS® AURA RGB header is easy: 1. Connect the RGB cable included with your ASUS motherboard to the AURA header following the instructions in your motherboard manual. 2. Connect the ASUS Compatibility Adapter to your RGB cable. There is a small arrow on the Compatibility Adapter that marks the 12V pin. On the ASUS RGB cable, the 12V pin is the one connected to the BLACK wire. BE SURE TO CORRECTLY CONNECT THIS PIN TO THE CORRESPONDING 12V PIN ON YOUR ASUS RGB CABLE OR DAMAGE COULD RESULT. IMG_1863 3. Connect the other end of the ASUS Compatibility Adapter to your RGB LED Strip. You need to line up the arrow on the 4 pin connector to the 12V pin of the LED strip. The 12v pin is clearly labeled on the LED strip with the (+): IMG_1864 4. Done! IMG_1865  
  • Is it possible to cut my WideBeam LED Strip to make it shorter? Where should I cut it?
    WideBeam LED Strips can be cut shorter if you like. To do so, make sure that you cut in places where you have a group of three LEDs with resistors: cm_led_cut_lines Please note that if you don't cut in one of these four locations, some LEDs will stop working. For the WideBeam Magnetic Series, this will be trickier as there will be magnets in these locations. We recommend avoiding cutting the magnets themselves and instead cut beside the magnets: cm_mag_led_cut_lines Once cut, we recommend applying silicone glue on the cut ends to maintain the strip's waterproof properties.
  • What are the dimensions of the IR receiver?
    The IR receiver is 50 x 35 x 22mm.
    ir_receiver_dimensions
  • What is the power draw for WideBeam LED strips?
    Length Wattage Amperage
    30cm 3.6W 300mA
    60cm 7.2W 600mA
  • What is the maximum length of WideBeam LED strip?
    We suggest that you don't connect more than 4.5m (14.7') together.

AIO Sleeving Kits

  • Will your AIO sleeve kits fit my AIO if it’s not listed as compatible?
    With all the different AIOs out there we aren’t able to test each one. If yours is not listed as compatible, you can measure it yourself to see if it would fit. Here are the dimensions:
    Series 1: 16mm Diameter / Series 1 is 366mm in length.
    Series 2: 11mm Diameter / Series 2 is 376mm in length.
  • What are the sleeving lengths of the AIO Sleeving Kits?
    Series 1 is 366mm in length. Series 2 is 376mm in length.
  • Are the AIO Sleeving Kits compatible with EVGA® GPU Hybrid Coolers?
    Yes! Our Series 2 AIO Sleeving Kits are compatible with the following models:

    EVGA GeForce GTX 1080 Ti FTW3 Hybrid

    EVGA GeForce GTX 1080 Ti SC2 Hybrid

    EVGA GeForce GTX 1080 FTW Gaming Hybrid

    EVGA GeForce GTX 1080 Gaming Hybrid

    EVGA GeForce GTX 1070 FTW Gaming Hybrid

    EVGA GeForce GTX 1070 Gaming Hybrid

    EVGA GeForce GTX 980 Ti HYBRID GAMING

    EVGA GeForce GTX 980 HYBRID GAMING

    EVGA GeForce GTX 970 HYBRID GAMING

    We will update our compatibility list if more compatible models are released.

Vertical PCI-e Brackets

  • Will the Vertical PCI-e Bracket work with graphics cards with triple slot graphics cards?
    Graphics cards that have three I/O slots will NOT work with our bracket. However, graphics cards that have triple-height coolers but only require two I/O slots will work. Please see our compatibility list for details: Compatibility List
  • How do I install the Vertical PCI-e Bracket?
    Please follow our quick installation guide here: Vertical PCI-e Bracket Quick Installation Guide

Answer not found? Feel free to contact our support anytime!

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Please note that our support team is available to answer questions from Monday to Friday. Tickets received on the weekend may receive a slower than normal response.

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