Browse F.A.Q. Topics
What is CableMod?We make cables - really really nice cables. We've scoured the earth to find the right materials and components to make the very best we can, and offer them to customers at reasonable prices.
Where can I buy CableMod products?Hit up our Where to Buy page to find out where CableMod products are being sold.
I can’t find CableMod products in my country. What can I do?
I’ve got a problem with (insert CableMod product here). Help!We want you to be thrilled with your CableMod product, but if for some reason you are not, check out our support section for assistance.
I’ve got a great idea/suggestion for a CableMod product. Who do I contact?All of our products are inspired by the community, so if you've got a great idea for a product, we'd love to hear from you! Drop us a note using the contact form.
I am locked out of my account and was notified my IP has been banned. What can I do?This is a security feature triggered by too many failed login attempts. You should be able to try again after 15 minutes.
How do I cancel my order?If you'd like to cancel your order, please contact our support team with your order number within 24 hours of your order being placed. If your request is received after this period, there is no guarantee that we can cancel it, especially for orders that contain custom orders. If your custom order is already being produced, we will be unable to cancel it.
What is the status of my order?You can check the status of your order using our Order Tracker, located at the top of our support page. You will need your order number from your email confirmation and your email address used for the order. Once your order is complete, you will automatically receive a tracking email.
When will my order ship?Orders for stock items usually ship within 1-2 weeks. Configurator orders can take 2-3 weeks before shipping.
How can I tell the difference between PCI-e and EPS cables?
Why do some of my cables have wires crossing?Due to the pinouts on the PSU, sometimes we have to route wires to specific pins so the proper voltage is sent to the proper pin. This is normal and we try to keep it as clean and close to the PSU end as possible.
I’ve seen some slight color differences with some sleeve colors across the site – what gives?While we strive to be as accurate as we can with the colors represented, a slight change lighting can shift the color temperature of the photos, which leads to newer photos looking different than older ones, and vice versa. To help you with this, please click here: Sleeving Gallery
Why is there a cable missing on my 24 pin ATX cable? Is this normal?The missing wire is actually normal as per the "phantom terminal" which is an unused connection on the ATX motherboard. This connection is usually on the underside of the cable so it wouldn't be visible. This motherboard connection was removed many years ago so there is no pin in the slot.
Do you include capacitors on your cables?We no longer put capacitors in our cables due to customer feedback. The capacitors don't make any difference in performance, but made a big difference in aesthetics, which is why we no longer include them.
What is the difference between ModFlex and ModMesh?ModFlex is our softer, more flexible sleeving option. ModMesh is our stiffer, more vibrant sleeving option, which is also UV reactive, as well as a more durable sleeving type. Here are the differences in wire measurements: ModFlex: 2.6mm ModMesh: 3.0mm PRO (ModFlex and ModMesh): 3.4mm
So what makes CableMod cables different?Our cables are made from the finest grade materials, and carefully constructed to be the highest quality cables around. Everything from the choice of materials to the spacing between connectors has been considered. For more details, check out this handy comparison.
Are CableMod cables compatible with X power supply?
WideBeam LED Strips
How do I install my WideBeam RGB LED kit (RF version)?To connect your WideBeam RGB LED kit (RF version), follow these easy steps: 1.Connect your PSU's SATA power cable to the SATA power cable that came with your kit. 2. Connect the DC end of the SATA power cable to the RF receiver. 3. Connect the RF receiver to the included Y cable. Be sure to align the positive (+) pin of the RF receiver with the arrow on the Y cable. 4. Connect a 4 pin connector to the other end of the Y cable. 5. Connect the Y cable to the LED strip. Be sure to align the arrow on the Y cable with the positive (+) pin on the LED strip. 6. Remove the battery guard from your remote control and press the ON button. 7. Done!
How do I install my WideBeam RGB LED Kit (IR Version)?To connect the WideBeam RGB LED kit (IR version), follow these easy steps: 1. Connect a 4 pin connector to one of the LED cables on the IR receiver. Be sure the connector is fit snugly. 2. Connect the IR LED cable to the RGB LED strip. Be sure to line up the arrow on the connector to the 12V pin on the LED strip. The 12V pin is clearly labeled with a (+). 3. Connect the SATA power connector to the IR receiver. 4. Connect the SATA power cable to a free SATA connector from your PSU. 5. Remove the plastic battery guard from the remote control. 6. Point the remote control towards the IR sensor and press the ON button. 7. Done!
I have an ASUS® motherboard with an AURA RGB header. Do I still need to purchase a full CableMod RGB Kit?If you have an ASUS motherboard with a compatible RGB header, then you don't need to buy a full RGB kit and instead simply purchase the single RGB strip. The single RGB strips also come with an ASUS Compatibility Adapter, so you are good to go!
How do I connect the WideBeam RGB LED Strip to my ASUS® motherboard’s AURA RGB header?Connecting the WideBeam RGB LED strip to your ASUS® AURA RGB header is easy: 1. Connect the RGB cable included with your ASUS motherboard to the AURA header following the instructions in your motherboard manual. 2. Connect the ASUS Compatibility Adapter to your RGB cable. There is a small arrow on the Compatibility Adapter that marks the 12V pin. On the ASUS RGB cable, the 12V pin is the one connected to the BLACK wire. BE SURE TO CORRECTLY CONNECT THIS PIN TO THE CORRESPONDING 12V PIN ON YOUR ASUS RGB CABLE OR DAMAGE COULD RESULT. 3. Connect the other end of the ASUS Compatibility Adapter to your RGB LED Strip. You need to line up the arrow on the 4 pin connector to the 12V pin of the LED strip. The 12v pin is clearly labeled on the LED strip with the (+): 4. Done!
Is it possible to cut my WideBeam LED Strip to make it shorter? Where should I cut it?WideBeam LED Strips can be cut shorter if you like. To do so, make sure that you cut in places where you have a group of three LEDs with resistors: Please note that if you don't cut in one of these four locations, some LEDs will stop working. For the WideBeam Magnetic Series, this will be trickier as there will be magnets in these locations. We recommend avoiding cutting the magnets themselves and instead cut beside the magnets: Once cut, we recommend applying silicone glue on the cut ends to maintain the strip's waterproof properties.
What are the dimensions of the IR receiver?
What is the power draw for WideBeam LED strips?
Length Wattage Amperage 30cm 3.6W 300mA 60cm 7.2W 600mA
What is the maximum length of WideBeam LED strip?We suggest that you don't connect more than 4.5m (14.7') together.
AIO Sleeving Kits
Will your AIO sleeve kits fit my AIO if it’s not listed as compatible?With all the different AIOs out there we aren’t able to test each one. If yours is not listed as compatible, you can measure it yourself to see if it would fit. Here are the dimensions: Series 1: 16mm Diameter / Series 1 is 366mm in length. Series 2: 11mm Diameter / Series 2 is 376mm in length.
What are the sleeving lengths of the AIO Sleeving Kits?Series 1 is 366mm in length. Series 2 is 376mm in length.
Are the AIO Sleeving Kits compatible with EVGA® GPU Hybrid Coolers?Yes! Our Series 2 AIO Sleeving Kits are compatible with the following models:
EVGA GeForce GTX 1080 Ti FTW3 Hybrid
EVGA GeForce GTX 1080 Ti SC2 Hybrid
EVGA GeForce GTX 1080 FTW Gaming Hybrid
EVGA GeForce GTX 1080 Gaming Hybrid
EVGA GeForce GTX 1070 FTW Gaming Hybrid
EVGA GeForce GTX 1070 Gaming Hybrid
EVGA GeForce GTX 980 Ti HYBRID GAMING
EVGA GeForce GTX 980 HYBRID GAMING
EVGA GeForce GTX 970 HYBRID GAMINGWe will update our compatibility list if more compatible models are released.
Vertical PCI-e Brackets
Will the Vertical PCI-e Bracket work with graphics cards with triple slot graphics cards?Graphics cards that have three I/O slots will NOT work with our bracket. However, graphics cards that have triple-height coolers but only require two I/O slots will work. Please see our compatibility list for details: Compatibility List
How do I install the Vertical PCI-e Bracket?Please follow our quick installation guide here: Vertical PCI-e Bracket Quick Installation Guide